Frequently Asked Questions

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What does “Inspired By” mean?

Scents creates our own fragrance interpretations inspired by familiar designer scent profiles. Designer and fragrance names are used for comparison and reference only. Scents is not affiliated with, endorsed by, or associated with any referenced designer brand.

Are these original designer fragrances?

No. Our fragrances are Scents’ own interpretations of popular scent profiles. They are not manufactured, distributed, or endorsed by the designer brands referenced on our site.

What is the difference between fragrance oil and spray fragrance?

Our fragrance oils are designed to be applied directly to the skin and offer a concentrated, close-wearing fragrance experience. Unlike traditional alcohol-based sprays, our pure fragrance oils are alcohol-free.

We also offer select perfume and cologne spray options for customers who prefer a traditional spray application.

How do I apply fragrance oil?

Apply a small amount to pulse points such as your wrists, neck, behind the ears, or inner elbows. Start with a light application and add more as desired.

For best results, apply to clean, moisturized skin and avoid rubbing your wrists together after application.

How long does the fragrance last?

Fragrance longevity varies depending on the scent, how much is applied, skin chemistry, environment, and other factors. Fragrance oils generally sit closer to the skin than sprays, so you can easily reapply throughout the day if you prefer a stronger scent presence.

What size should I choose?

The best size depends on how often you wear the fragrance and whether you are trying something new or stocking up on a favorite.

Smaller sizes are great for trying a scent, travel, or carrying with you throughout the day, while larger sizes are ideal for fragrances you already know you love.

Available sizes may vary by product.

How do I find the right fragrance for me?

You can browse our fragrances by scent family, including:

  • Sweet & Gourmand
  • Fresh & Clean
  • Floral
  • Fruity & Citrus
  • Warm & Spicy
  • Woody & Oud
  • Musk & Amber

You can also explore our Women, Men, Unisex, and Luxury collections to narrow your options.

Do you offer men’s, women’s, and unisex fragrances?

Yes. We offer fragrances categorized for Women, Men, and Unisex preferences. Fragrance is personal, so we encourage you to explore whatever scent profile appeals to you regardless of category.

What is the Luxury Collection?

Our Luxury Collection features a specially curated selection of elevated fragrance interpretations. These scents are kept separate from our main collection so customers looking for our premium fragrance offering can easily browse them.

How long does it take for my order to ship?

Processing and delivery times can vary. For the most current information about order processing, shipping methods, tracking, and delivery, please visit our Shipping & Delivery page.

What is your return or exchange policy?

Please review our Returns & Exchanges policy before purchasing for complete information about eligibility, timeframes, and any product restrictions.

Can I shop Scents in person?

Yes. You can visit us at:

Scents, The Fragrance Store
884 North Main Street
Suffolk, VA 23434

Store Hours
Tuesday – Thursday: 11am – 6pm
Friday & Saturday: 11am – 7pm
Sunday & Monday: Closed

How can I contact Scents?

For questions about products or orders, you can reach us at:

Phone: (757) 923-0444
Email: Support@ShopAtScents.com

You can also use the Contact Us page on our website.