Returns, Exchanges & Refunds Policy

At Scents, we want you to feel confident about every purchase. Please review this policy before requesting a return, exchange, or refund.

Returns

Eligible items may be returned within 30 days of delivery. Returns requested after 30 days cannot be accepted.

To qualify for a return, the product must be unused, unopened, and in its original condition and packaging. For health, hygiene, and product integrity reasons, opened or used fragrance products are not eligible for return.

Proof of purchase, such as a receipt or order confirmation, is required.

All returns must be approved in advance. To request a return, email Support@ShopAtScents.com with your name, order number, item being returned, and reason for the request.

Items returned without prior approval may not be accepted or refunded.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, credit card provider, or payment service.

Original shipping charges are non-refundable.

Exchanges

We replace items only if they arrive damaged, defective, or incorrect.

To request an exchange, email Support@ShopAtScents.com with your name, order number, a description of the issue, and clear photographs when applicable.

If the issue is confirmed, Scents will provide instructions for the replacement process.

Return Shipping

Customers are responsible for return shipping costs on approved standard returns unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service and keeping your shipping receipt. Scents is not responsible for returned packages that are lost, damaged, or not received.

Products must be securely packaged to prevent damage during transit.

Contact Us

For questions regarding a return, exchange, or refund, contact Support@ShopAtScents.com.

Please include your name, order number, item involved, reason for the request, and photographs when applicable.

Scents reserves the right to deny any return that does not meet the requirements of this policy or shows signs of use, alteration, damage, or misuse.