Shipping & Delivery Policy

At Scents, we work to process and ship orders as quickly and carefully as possible. Please review the information below before placing your order.

Shipping Rates

Orders of $59 or more qualify for free standard shipping within the United States.

For orders under $59, shipping rates are calculated at checkout based on the order and delivery destination. Available USPS shipping options and costs will be displayed before you complete your purchase.

Processing Time

Orders are typically processed within 2–4 business days. Business days do not include weekends or holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Delivery Time

Delivery time begins once your order has shipped and depends on the USPS service selected at checkout and the carrier’s estimated transit time.

Any estimated delivery date includes our processing time plus the carrier’s estimated transit time.

Carrier delays may occasionally occur due to weather, holidays, service disruptions, or other circumstances outside of Scents’ control.

Order Tracking

You will receive an email containing your tracking number once your order has shipped.

Please allow time for tracking information to update after USPS receives and scans your package.

Shipping Address

Orders are shipped to the shipping address provided at checkout.

Please review your address carefully before submitting your order. Scents is not responsible for delays, returned packages, or delivery issues resulting from incomplete or incorrect address information provided by the customer.

If you notice an error in your shipping address, contact Support@ShopAtScents.com as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Delivery Confirmation & Missing Packages

All shipped orders include tracking with delivery confirmation.

If tracking shows your package as Delivered but you are unable to locate it, please first check around the delivery location, with other members of your household, and with neighbors when appropriate.

If the package still cannot be located, contact USPS directly using the tracking information provided with your order to request assistance or begin an investigation.

Once carrier tracking confirms that an order was successfully delivered to the shipping address provided at checkout, Scents is not responsible for packages that are subsequently lost, misplaced, or stolen.

Refunds or replacement orders are not automatically issued when carrier tracking confirms successful delivery.

Questions About Your Order

If you have questions about your shipment or need order information to assist with a carrier investigation, contact us at Support@ShopAtScents.com.